eameskid
stranger
Reged: 15/07/2008
Posts: 5
|
|
I paid mojo interiors over a grand up front for some chairs.
They told me 8 to 10 weeks for delivery.
On 10 weeks they emailed to inform me that the chairs would be a further 7 weeks!
All the money up front and they expect you to wait 17 weeks for the product.I am now trying to get my money back however they appear more efficient at taking the money out of your account than refunding it, it has proved a constant battle.
Has anyone else had a similar problem with Mojo Interiors?
are they known to be a useless company? 
|
taralondon
Pooh-Bah
Reged: 17/02/2007
Posts: 2428
Loc: Mount Olympus
|
|
No, quite a few people have asked if they're okay in the past, but no actual customer experiences reported. It does seem the case that a LOT of these repro designer suppliers are unprofessional and unreliable, including Modern Classics Direct, Italian Classics Direct, and This Is Furniture, so your experience of waiting months for a delivery and being unable to get a refund is very very familiar - and thanks for letting us know to add Mojo to the list. See this post
http://www.livingetc.com/forums/showflat.php/Cat/0/Number/34077/an/0/page/0#34077
If you paid with a credit card, you should be able to retrieve your cash that way. Contact your card company and explain the situation.
One of the few reliable suppliers is http://designclassics.co.uk/home.php who deliver in less than a week.
|
eameskid
stranger
Reged: 15/07/2008
Posts: 5
|
|
Without a doubt steer clear of Mojo Interiors.
When I phoned to complain about the delay and ask for a full refund I was put through to the manager - he spoke like he attended Eton and then Cambridge however when the plum fell out of his mouth he also mentioned that he had some chairs definately coming in on the 18th of June, I called back on the 25th of June and asked when my chairs were to be delivered only to be told that they were held up in customs and there was no sign of them.
I again asked for a refund, 'tomorrow you'll be refunded'
A few days later still no refund. I called again to be told
'the woman who does refunds is away on a course'
Edited by LivingetcTeam (06/10/2008 17:07)
|
taralondon
Pooh-Bah
Reged: 17/02/2007
Posts: 2428
Loc: Mount Olympus
|
|
Do call your credit card company first!!! (hope you did pay by credit card?)
|
eameskid
stranger
Reged: 15/07/2008
Posts: 5
|
|
Yes, I paid by credit card, if my money is not given back by Mojo Interiors tomorrow I will call Mastercard and see what they can do. If all else fails I will then visit the shop with a baseball bat and start smashing things up until my cash shows up. I have just watched 'The Goodfellas' and I'm in the mood for some hardcore violence.
Obviously I would never encourage anyone to use violence-
unless the persons deserve a good beating.
|
ludgate
stranger
Reged: 21/07/2008
Posts: 2
|
|
I am having similar problems with this dreadful company. Perhaps we should go round there and confront them to get our refunds? Is anyone up for contacting one of the consumer-rights TV shows about them?
|
Nick_R60
journeyman
Reged: 29/11/2006
Posts: 66
Loc: Sussex
|
|
More on Mojo here...
http://www.designaddict.com/design_addic...thread_id/2245/
|
eameskid
stranger
Reged: 15/07/2008
Posts: 5
|
|
Well, I have just contacted Mastercard and Mojo Interiors
have refunded the £1000+ they took from me well over 3 months ago without a chair in sight. This is not cause for celebration however, the company is still a disgrace.
I ordered some £22 chairs from Ikea instead, they arrived in 5 days and do the job fine.I saved £1200.
I think Mojo Interiors should be reported to a consumer rights show, if I had lived closer to their office I would have definately done a wee through their letterbox out of spite. AVOID THEM AT ALL COST.
|
ludgate
stranger
Reged: 21/07/2008
Posts: 2
|
|
I have now been refunded for the item i ordered in March which they failed to deliver. I'm really glad i got a refund as I had nearly given up on this lot, but after 20+ calls and emails and threatening to report them to trading standards they have coughed up. I would still advise AVOIDING THIS SHAMBOLIC COMPANY !!!
|
bham
stranger
Reged: 19/08/2008
Posts: 1
|
|
I've just been Mojo'd. I ordered a nelson bench in April expecting delivery within 8-10 weeks. The expected delivery time slipped to July and then to August. I came across this thread and realised that this just seems to be the way they operate.
I've had no reply to my last 4 emails and have now cancelled my order. If my money is not refunded within 24hrs I will contact the credit card company and ask them for a refund.
They are an apalling company.
|
arhaz
stranger
Reged: 20/08/2008
Posts: 1
|
|
I ordered a sofa from Mojo which was supposed to be in stock, but it took about 10 weeks to get delivered. When it turned up last week it was damaged. I immediately phoned them while the delivery guys were still waiting and they said get the delivery men to return it and they would issue me a full refund. I phoned today to chase up the refund. The girl on the phone took some details and said she would call me back. Did she? Absolutely not. I will keep you posted, as I am not letting this go.
|
Sarah1972
stranger
Reged: 22/08/2008
Posts: 3
|
|
Ive been mojo'd too! It was a few months ago & I bought an Egg chair (in red, of course) & despite promise after promise they never delivered, & it took weeks (& threats) to get my money back! Never again, although I did buy one elsewhere in the end. STEER WELL CLEAR!
|
Mojo
stranger
Reged: 06/10/2008
Posts: 2
|
|
As a representative of Mojo Interiors Ltd, I did not want to ignore these reviews but would rather explain a little background to some of the problems we have encountered and also see if we can try to resolve any of the reviewers comments on the forum.
Mojo Interiors Ltd has expanded rapidly over the past four years. It is mainly due to this that regrettably some of our customers have not been treated to the high standards of service all our customers deserve. We have hundreds of satisfied customers who have thanked us for our service and quality and it is a real shame that only the customers with problems come forward, somewhat distorting the view of the company. The newly formed team at Mojo are working very hard to resolve previous issues with orders and we now have a new process in place to deal with every new order so that all our customers are kept informed, updated and are responded to. Refunds were previously delayed in processing due to lack of staff and system problems. We are working hard to catch up on these now and honour our customers orders or return their money as quickly as possible.
We would like to take this opportunity to apologise to anyone who has shopped with us and has not had a satisfactory experience. We genuinely want everyone to enjoy our fantastic products and to receive a fantastic service with it. That’s what we are working towards everyday.
If anyone would like to speak directly to us reference their comments/outstanding order and are having problems getting in touch at the office, please do so via the forum and we will come back to you with a resolution.
|
taralondon
Pooh-Bah
Reged: 17/02/2007
Posts: 2428
Loc: Mount Olympus
|
|
Sorry, but how hard is it to employ more staff if you're snowed under with complaints? It's not rocket science. All of the complaints here were ongoing over a period of several months, not days. If you couldn't afford more staff (despite the 'rapid expansion'), then why didn't the directors work late/weekends to respond to emails? Not replying is just shoddy and unprofessional, there's no excuse for it.
It also appears you complained to Living Etc about one of the comments above, which has now been edited (an hour or so after you posted). Shame you don't respond to complaints as efficiently.
|
taralondon
Pooh-Bah
Reged: 17/02/2007
Posts: 2428
Loc: Mount Olympus
|
|
p.s.
Quote:
We have hundreds of satisfied customers who have thanked us for our service and quality and it is a real shame that only the customers with problems come forward, somewhat distorting the view of the company.
This demonstrates that you don't have a clue about customer relations. Everybody knows that an unhappy customer will tell EVERYONE about it. It might be impossible to avoid delays/damage to an order, but it's how you deal with it that counts. That's why everyone loves John Lewis - not because they're simply great, but because they're great when anything goes wrong.
Just try googling and learn some of the basics of customer relations before you complain that your bad reputation is undeserved. Oh, what a shame blah blah. Touting for sympathy isn't going to get you anywhere.
Just for starters...
http://web1.msue.msu.edu/imp/modtd/33200020.html
http://www.crmbuyer.com/story/63977.html
|
Mojo
stranger
Reged: 06/10/2008
Posts: 2
|
|
Tara, Thank you for your comments. Please note the posting made by Mojo Interiors was simply meant as an ackowledgement and apology for the issues our customers have experienced, We are taking on baord everyone's comments and using them in a positive light to improve future customers experiences. We wont get into justifying what was written as im sure you will agree that our time is better spent updating our customers. Thats the way forward to improve our customer relations, as you rightly pointed out.
|
Previous
Index
Next
Threaded
Edit
Reply
Quote
