| taralondon |
| (Carpal \'Tunnel) |
| 07/10/2008 00:03 |
|
Re: Mojo interiors
|
p.s.
Quote:
We have hundreds of satisfied customers who have thanked us for our service and quality and it is a real shame that only the customers with problems come forward, somewhat distorting the view of the company.
This demonstrates that you don't have a clue about customer relations. Everybody knows that an unhappy customer will tell EVERYONE about it. It might be impossible to avoid delays/damage to an order, but it's how you deal with it that counts. That's why everyone loves John Lewis - not because they're simply great, but because they're great when anything goes wrong.
Just try googling and learn some of the basics of customer relations before you complain that your bad reputation is undeserved. Oh, what a shame blah blah. Touting for sympathy isn't going to get you anywhere.
Just for starters...
http://web1.msue.msu.edu/imp/modtd/33200020.html
http://www.crmbuyer.com/story/63977.html